Frequently asked questions
Find answers to common questions about PALACI's marketplace operations platform, implementation process, and enterprise features.
Getting Started
How do engagements start?
We begin with a comprehensive assessment and KPI alignment session to understand your current operations and goals. This is followed by a focused pilot implementation before wider rollout to ensure success at every step.
What's the typical implementation timeline?
Most implementations take 4-6 weeks from start to full deployment. Week 1 covers discovery and planning, weeks 2-4 involve platform configuration and integration setup, and weeks 5-6 focus on testing, training, and go-live support.
Do you replace our existing tools?
No, we integrate with your existing ecosystem. PALACI connects with marketplaces, WMS/3PL systems, and BI tools, keeping your current tech stack intact while adding an intelligent orchestration layer on top.
What marketplace platforms do you support?
We support 20+ major marketplace platforms including eBay, Amazon, Grailed, Depop, Poshmark, Mercari, Bonanza, Facebook Marketplace, and more. Custom integrations are available for enterprise clients.
Platform & Features
How does real-time inventory sync work?
Our platform maintains live connections to all your channels, updating inventory levels every 30 seconds to 5 minutes depending on the marketplace API limits. We use smart buffering and conflict resolution to prevent oversells.
Can I customize workflows and automation rules?
Yes, all workflows are fully customizable. You can set up custom automation rules for pricing, inventory allocation, order routing, customer responses, and more through our visual workflow builder.
What analytics and reporting are available?
PALACI provides comprehensive analytics including inventory turnover, channel performance, customer satisfaction metrics, operational efficiency KPIs, and predictive insights. Custom dashboards and automated reports are included.
How does the AI-powered forecasting work?
Our ML models analyze historical sales data, seasonal patterns, market trends, and external factors to predict demand and optimize inventory levels. The system learns from your specific business patterns and improves accuracy over time.
Pricing & Plans
How is pricing structured?
We offer three main pricing tiers: Growth ($2,500/month), Scale ($5,000/month), and Enterprise (custom pricing). Pricing is based on scope, complexity, and volume. We also offer managed service retainers and outcome-based models.
Are there any setup or onboarding fees?
No setup fees for Growth and Scale plans. Enterprise implementations may include one-time configuration fees based on complexity, but these are always discussed upfront with transparent pricing.
What happens if I exceed my plan limits?
We monitor usage proactively and will work with you to upgrade your plan or add capacity before you hit limits. No service interruptions - we believe in growing together with transparent communication.
Do you offer annual payment discounts?
Yes, annual commitments receive 15-20% discounts depending on the plan level and engagement scope. We also offer flexible payment terms for enterprise clients.
Security & Compliance
Where is data hosted and how is it protected?
Data is hosted on enterprise-grade AWS/Azure infrastructure with AES-256 encryption at rest and TLS 1.3 in transit. We offer regional hosting options and maintain SOC 2 Type II certification with comprehensive audit trails.
Are you GDPR and CCPA compliant?
Yes, we are fully compliant with GDPR, CCPA, and other major privacy regulations. We provide DPAs, support data subject rights, and implement privacy by design principles throughout our platform.
What access controls and authentication options are available?
We support role-based access control (RBAC), multi-factor authentication (MFA), single sign-on (SSO) integration, and granular permission settings. All access is logged and auditable.
How do you handle API credentials and secrets?
All credentials are encrypted using industry-standard practices and stored in secure key management systems. We support OAuth 2.0, automatic credential rotation, and never store credentials in plain text.
Integration & Technical
What technical requirements do you have?
PALACI is cloud-based and requires no on-premise infrastructure. You'll need admin access to your marketplace accounts and any WMS/3PL systems you want to integrate. We handle all the technical complexity.
Do you offer API access for custom integrations?
Yes, we provide comprehensive REST APIs with full documentation. Enterprise clients get access to webhooks, custom endpoints, and dedicated API support for building custom integrations.
How do you handle system downtime or maintenance?
We maintain 99.99% uptime SLA with redundant infrastructure and automated failover. Planned maintenance is scheduled during low-traffic windows with advance notice. Emergency support is available 24/7.
Can you integrate with our existing ERP or accounting system?
Yes, we have pre-built connectors for major ERP and accounting systems including QuickBooks, NetSuite, SAP, and others. Custom integrations are available for enterprise clients with unique requirements.
Support & Service
What support options are available?
Growth plans include email support with 24-hour response times. Scale plans add priority support and a dedicated customer success manager. Enterprise clients get 24/7 phone support and dedicated account teams.
Do you provide training for our team?
Yes, comprehensive training is included with all plans. This covers platform usage, best practices, and ongoing optimization. We also provide role-specific training and certification programs.
What happens if we need to migrate away from PALACI?
We believe in earning your business every day. If you decide to leave, we provide full data export capabilities and migration assistance to ensure a smooth transition with no vendor lock-in.
Can you help with marketplace account setup and optimization?
Absolutely. Our team includes marketplace specialists who can help with account setup, policy compliance, listing optimization, and performance improvement across all major platforms.
Still have questions?
Schedule a Demo
See PALACI in action with a personalized demo tailored to your specific marketplace operations needs.
Book your demoTalk to Sales
Discuss your specific requirements, get custom pricing, and learn how PALACI can transform your operations.
Contact salesJoin Our Community
Connect with other marketplace sellers, get tips and best practices, and stay updated on platform features and marketplace trends.