Privacy Policy

Effective Date: January 1, 2024

PALACI ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our inventory management and fulfillment platform services.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, including:

• Account registration information (company name, email address, phone number)
• Business profile data (warehouse locations, business type, industry)
• Payment and billing information (processed securely through third-party providers)
• Inventory data and product information uploaded to our platform
• Communications and correspondence with our support team
• Feedback, reviews, and survey responses

1.2 Information Collected Automatically

When you use our services, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, features used, time spent on platform)
• Log data (access times, error logs, system performance metrics)
• Cookies and similar tracking technologies
• Integration data from connected marketplaces and platforms

1.3 Information from Third Parties

We may receive information about you from:

• Connected marketplace platforms (Amazon, eBay, Shopify, etc.)
• Shipping carriers and logistics partners
• Payment processors and financial institutions
• Business verification services
• Public databases and business directories

2. How We Use Your Information

We use collected information for the following purposes:

• Providing and maintaining our inventory management services
• Processing orders and managing fulfillment operations
• Synchronizing inventory across multiple sales channels
• Generating analytics and performance reports
• Communicating service updates, alerts, and notifications
• Providing customer support and responding to inquiries
• Improving and optimizing our platform features
• Detecting and preventing fraud, errors, and security issues
• Complying with legal obligations and regulatory requirements
• Marketing and promotional communications (with your consent)

3. Information Sharing and Disclosure

We share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform, including cloud hosting providers, payment processors, analytics services, and customer support tools.

3.2 Integration Partners

With your authorization, we share necessary data with integrated marketplace platforms, shipping carriers, and other services you connect to our platform to facilitate seamless operations.

3.3 Legal Requirements

We may disclose information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, prevent fraud, or ensure user safety.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4. Data Security

We implement comprehensive security measures to protect your information:

• 256-bit SSL encryption for all data transmissions
• Secure data centers with 24/7 monitoring
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection best practices
• Incident response procedures for potential breaches
• Regular backups and disaster recovery systems

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When you close your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes such as fraud prevention.

6. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of the information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications
• Restriction: Limit how we use your information
• Objection: Object to certain processing activities

7. Cookie Policy

We use cookies and similar technologies to:

• Maintain user sessions and authentication
• Remember user preferences and settings
• Analyze platform usage and performance
• Provide personalized experiences
• Prevent fraud and enhance security

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may limit functionality of our platform.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws, including Standard Contractual Clauses and adequacy decisions.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, the right to opt-out of the sale of personal information, and the right to non-discrimination for exercising privacy rights. We do not sell personal information.

11. European Privacy Rights

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority. Our legal bases for processing include consent, contract performance, legitimate interests, and legal obligations.

12. Updates to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through email or platform notifications. Your continued use of our services after changes constitute acceptance of the updated policy.

13. Contact Information

For privacy-related questions, requests, or concerns, please contact us:

You may also contact our Data Protection Officer directly at dpo@palaci.lt for matters related to data protection and privacy compliance.

14. Consent

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

Last reviewed: January 2024
Version: 1.2