Turn Support Into Your Competitive Advantage
Deliver exceptional customer experiences at scale with AI-powered support that understands, responds, and resolves faster than ever before.
One Inbox for Every Channel
Manage all customer conversations from a single, powerful interface
Marketplaces
Social Commerce
Direct Channels
Intelligent Support Capabilities
Unified Inbox
Consolidate all customer inquiries from every marketplace into one intelligent inbox with automated routing and prioritization.
Key Capabilities:
- Multi-channel consolidation
- Smart ticket routing
- Priority classification
- Language detection
- Duplicate merging
AI That Understands Your Business
Our AI learns from your best agents to provide accurate, on-brand responses every time
Smart Intent Detection
Automatically categorizes inquiries and routes them to the right team or workflow.
- Order status inquiries
- Product questions
- Return requests
- Complaints & escalations
Response Suggestions
AI-generated responses that match your brand voice and policies.
- Personalized templates
- Context-aware replies
- Multi-language support
- Tone adjustment
Sentiment Analysis
Real-time emotion detection to prioritize and handle sensitive situations.
- Urgency detection
- Frustration alerts
- VIP identification
- Churn prevention
Continuous Learning
AI that improves with every interaction, learning from your best performers.
- Agent feedback loop
- Performance tracking
- Knowledge base updates
- Pattern recognition
Automated Workflows That Scale
Order Status Automation
Return Processing
VIP Escalation
Analytics That Drive Improvement
Real-time insights to optimize your support operations
Performance Metrics
- Response time tracking
- Resolution rates
- Agent productivity
- Customer satisfaction
- Channel performance
Customer Insights
- Common issues analysis
- Sentiment trends
- Customer journey mapping
- Churn indicators
- VIP activity tracking
Operational Analytics
- Volume forecasting
- Peak time analysis
- Cost per resolution
- Automation impact
- SLA compliance
Calculate Your Support Savings
See how much you could save with PALACI Customer Excellence
"PALACI has significantly improved our customer support operations. The automation features and intelligent routing have enhanced our team's efficiency and overall customer satisfaction."
Ready to Delight Your Customers?
Transform your support operations with AI-powered excellence